Terms of service

Last updated September 4, 2026

1. Who we are

Flevio is operated by Adrien LACOMBE, a sole proprietorship (micro-entrepreneur) registered in France under SIREN 893 008 870. Contact: contact@flevio.fr. These Terms of Service ("Terms") govern every order placed on flevio.fr and its US storefront. By placing an order you agree to them. If you do not agree, please do not order.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to order from us.

3. Our products are comfort items, not medical devices

Flevio zip-up compression socks and accessories are comfort and support garments. They are not medical devices, they are not intended to diagnose, treat, cure or prevent any disease, and nothing on our site is medical advice. They do not replace compression stockings prescribed by a doctor. If you have a circulatory condition, diabetes, an open wound or any medical concern, consult a healthcare professional before use.

4. Orders and acceptance

An order is accepted when we send the order confirmation email. We may refuse or cancel any order, for example in case of a pricing or stock error, suspected fraud or a shipping address we cannot serve; in that case you are refunded in full. Prices are shown in US dollars and may change at any time, but the price shown when you order is the price you pay.

5. Shipping, duties and taxes

Shipping to the United States is free. Orders are processed and shipped within 24 to 48 hours and typically arrive within 10 to 15 business days. Orders ship from our fulfillment partner abroad with duties handled by us: you will not be asked to pay customs fees at delivery. Sales tax, where applicable, is calculated at checkout. See our Shipping Policy for details.

6. Returns, exchanges and guarantee

You have 30 days from delivery to try the socks and return them for a full refund if you don't feel the difference, and free size exchanges. The complete process, conditions and timelines are in our Refund Policy, which forms part of these Terms.

7. Package Protection

Package Protection is an optional service offered by Flevio for its own shipments: if a protected package is lost, stolen or arrives damaged, we reship or refund the order on request, without an investigation. It is a seller service, not an insurance contract.

8. Reviews and user content

If you send us a review, photo or testimonial, you grant Flevio a non-exclusive, royalty-free, worldwide license to use it on our site and in our marketing, with your first name and last initial. You confirm it is genuine and yours. We do not pay for reviews and we do not publish reviews we know to be false.

9. Intellectual property

The Flevio name, logo, texts, photos, videos and designs on this site belong to us or our licensors and may not be copied or used without written permission.

10. Warranty disclaimer

Except for the 30-day guarantee described in our Refund Policy, products are provided "as is". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Some states do not allow such limitations, so they may not apply to you.

11. Limitation of liability

To the fullest extent permitted by law, Flevio's total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits rights that cannot be limited under the consumer protection laws of your state.

12. Governing law and disputes

These Terms are governed by the laws of France, without prejudice to the mandatory consumer protection rules of the state where you live. If you have a problem, write to us first at contact@flevio.fr: we answer within 24 hours on business days and we solve almost everything at that stage.

13. Changes

We may update these Terms. The version in force is the one published on the site when you place your order.